Cancellation & Refund Policy

1. Order Cancellation Window

Because our fresh poultry cuts are dressed to individual customer specifications immediately after order placement to ensure zero chiller standing time:

2. Damaged, Defective, or Incorrect Goods Guarantee

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we do not operate a blanket “no-returns/no-refunds” policy. You are fully entitled to a prompt 100% refund or free priority replacement in any of the following circumstances:

• Quality / Freshness Defect: The meat or grocery item received is spoiled, malodorous, broken in transit, or visibly substandard upon delivery handover.
• Incorrect Product or Variant: You received a different cut or product from what was ordered (e.g., curry cut instead of boneless breast, or wrong grocery item).
• Missing Items: An item billed on your invoice was omitted from the delivery package.
• Packaging Seal Compromise: Meat package seal arrived torn or compromised.

3. How to Report a Quality Claim

Due to the rapid perishability of fresh meats, claims must be reported within 2 hours of handover:

4. Refund Timelines & Settlement

• UPI & Online Payments: Refunds are initiated through the gateway within 24 hours and credited to the original source bank account within 2 to 5 business days.
• Cash on Delivery (COD): For cash-settled orders, approved refunds are disbursed instantly via UPI transfer to the customer's verified VPA or mobile number.